Last updated 6 October 2026
Contact us: officialcrewsa@gmail.com. We answer within one business day. Reports of objectionable content or abusive users are acted on within 24 hours.
Crewsa is free on the App Store for iPhone. It works in the United States only, and you must be 18 or older to use it.
Choose whether you are a creator or a cameraman, enter your name and your US mobile number, and enter the six-digit code we text you. An account is one side or the other. To use the other side, sign out and sign up again with a different number.
Open a cameraman from Discover, tap Book, then set the day, start time, number of hours, address, what you are filming and whose equipment is being used. Tap Pay & book to pay. The booking is confirmed once your payment goes through: it appears under Bookings, and the cameraman sees it under Jobs. If the payment does not go through, you are not charged and the cameraman is not sent the booking.
Open Earnings and tap Set up payouts. This opens Stripe, which collects your identity and bank details directly and verifies them. Crewsa never sees your bank details. Creators can only book you once Stripe has verified you, so after that, check that you are switched to visible on the Jobs tab.
Crewsa keeps 15% of each booking: on a $100 booking you get $85. Your share goes to your Stripe balance when the creator pays and is held for a period before Stripe pays it to your bank automatically, so that, for most bookings, you are paid after the shoot. A new Stripe account’s first payout can take longer. If a booking is refunded or disputed, your share of that amount is taken back from your Stripe balance or future payouts.
Cancel from the booking screen. Refunds go back to your original payment method; most banks show them within 5 to 10 business days. Please email us before disputing a charge with your bank. The full rules are in section 4 of the terms.
Once your payment clears, the creator owns the footage from the booking, including the copyright. The cameraman may show short clips in their work samples unless you ask them not to. See section 7 of the terms.
You can report a message, a review, a listing or a person. Use the “...” control in a chat, press and hold any message, the “...” on a cameraman’s profile, or the Report link on a review. The same sheet offers Block this person, which hides their messages and listing from you and stops them messaging you. Blocks are reversible under Me > Blocked accounts.
We have zero tolerance for objectionable content and abusive users. Every report is reviewed and acted on within 24 hours, and accounts that break the content policy are removed.
Open Me > Delete account, type DELETE and confirm. This is permanent. Your open bookings are cancelled first, under the normal rules. As a creator: a payment still in progress is stopped, a scheduled booking that hasn’t started is refunded in full, an ASAP booking in its first hour is refunded minus the $25 fee, and a booking that has already started stays booked and paid. As a cameraman: every job that hasn’t started is cancelled and the creator is refunded in full. When a paid booking is cancelled this way, the other person is notified. If you would rather settle a booking yourself first, for example to message the other person, do that before you delete. Your login, profile, profile photo and messages are deleted, along with the photo and work samples on your listing; a cameraman’s listing is hidden and emptied down to the display name. Reviews you wrote keep their stars and words but are re-signed “Former user”. Records of paid bookings are kept in anonymised form, with your personal details stripped out, because we are required to retain payment records for tax and payment-dispute purposes. Deleting your Crewsa account does not close your Stripe account; you can do that with Stripe.