These terms are an agreement between you and Crewsa, which is run by an independent sole developer in Atlanta, Georgia, United States (“Crewsa”, “we”, “us”). By creating an account or using Crewsa you accept them. If you do not agree, do not use Crewsa.
In these terms a creator is someone who books a shoot, and a cameraman is anyone who lists themselves on Crewsa to film for hire, whatever their gender. We use “cameraman” because that is what the app calls them.
1. Who can use Crewsa
You must be 18 or older to create an account, book a shoot or take a booking. By creating an account you confirm that you are 18 or older.
You also need a US mobile number, and you must use Crewsa in the United States. One person, one account. Do not create an account for someone else, and do not let anyone under 18 use yours. We may ask you to show that you are 18 or older, and we will close any account we believe belongs to someone younger.
2. What Crewsa is
Crewsa is a marketplace where creators book cameramen by the hour. Cameramen are independent contractors, not employees or agents of Crewsa. They set their own rates, use their own equipment (or the creator’s, if the booking says so), and decide whether to keep a booking. A cameraman can cancel a booking, and the creator is then refunded in full. Crewsa does not direct, supervise or guarantee the work.
The agreement for a shoot is between the creator and the cameraman. These terms are part of that agreement: for example, they decide who owns the footage (section 7) and how refunds work (section 4).
A cameraman’s listing can only be switched on, and booked, once Stripe has verified their payout account. You cannot book your own listing.
3. Prices, payment and Crewsa’s fee
The price of a booking is the cameraman’s hourly rate times the number of hours booked. The creator pays that price and nothing more. Creators pay no service fee.
The creator pays in the app when booking. Payments are processed by Stripe. A booking is confirmed only when the payment goes through. Until then, the cameraman does not see the booking and the creator is not charged.
Crewsa’s fee is 15% of the booking price, taken from the cameraman’s side. For example, on a $100 booking the creator pays $100, the cameraman gets $85 and Crewsa keeps $15. Crewsa pays Stripe’s card-processing fees out of its 15%.
When a booking is refunded in full, Crewsa does not keep its fee. When part of a payment is kept (for example the ASAP cancellation fee in section 4), the same 85% / 15% split applies to the part that is kept.
All payment for a shoot arranged on Crewsa must go through the app. Asking for or accepting payment outside the app is not allowed.
Cameramen are responsible for their own taxes and their own insurance. Stripe may ask cameramen for tax information and may send them tax forms where the law requires.
4. Cancellations, no-shows and refunds
Refunds go back to the card or payment method that was used to pay. Stripe sends a refund straight away; most banks show it within 5 to 10 business days.
Unpaid bookings. If a payment fails, or the creator leaves the payment screen without paying, the booking is not confirmed. If it is then cancelled, any unfinished payment is cancelled with Stripe. Nothing was charged, so there is nothing to refund.
A creator cancels a scheduled booking before its start time: full refund.
A creator cancels an ASAP booking (a booking for right now): because the cameraman is asked to come straight away, the creator is refunded the price minus a $25 cancellation fee. If the booking cost $25 or less, there is no refund. The cameraman gets the fee, less Crewsa’s 15%. An ASAP booking can be cancelled in the app for one hour after it was booked; after that the cameraman should already be with you, so it counts as started (see late cancellation and no-shows below).
Late cancellation by a creator. Once a scheduled booking’s start time has passed, the creator can no longer cancel it in the app and it is not refundable, because the cameraman has kept that time free and travelled to the shoot. The same applies to an ASAP booking once filming has started, and when the creator is not at the address when the cameraman arrives. If a shoot ends early because the creator chooses to stop, unused hours are not refunded.
A cameraman cancels: the creator gets a full refund automatically, whenever it happens. This includes ASAP bookings, with no fee. Cameramen who cancel often may be removed from Crewsa.
No-shows. If the cameraman does not turn up, or arrives too late for the shoot to go ahead, the creator gets a full refund, including on ASAP bookings. Email officialcrewsa@gmail.com within 48 hours of the start time with the booking details. We check with the cameraman and refund in full. If you already cancelled an ASAP booking yourself because nobody came, email us and we will refund the $25 fee as well. A cameraman who does not show up may be removed from Crewsa.
Completed and cancelled bookings cannot be cancelled or refunded in the app. Only mark a shoot complete after it has taken place. If something went wrong at a shoot that did take place, email us within 7 days. We will look into it with both of you and may refund all or part of the price where the shoot clearly did not go ahead as booked.
5. Payouts to cameramen
Cameramen are paid through Stripe. You set up payouts from Earnings in the app. Stripe collects and verifies your identity and bank details directly; Crewsa never sees your bank details.
When a creator pays, your 85% goes to your Stripe balance but is held there first. Stripe then pays it to your bank automatically after a holding period that Crewsa sets. The holding period is designed so that, for most bookings, money reaches your bank after the shoot has taken place, and so that refunds for cancellations, no-shows and disputes can come out of money that has not yet been paid out.
Stripe’s first payout to a new account can take longer, and Stripe may hold or delay payouts for its own verification or risk checks. Crewsa cannot release held money early.
If a booking is refunded (for example a cancellation or a no-show) or taken back through a chargeback, your share of the refunded amount is taken back from your Stripe balance and, if that is not enough, from your future payouts. You agree to this.
6. Chargebacks
If you have a problem with a charge, please email us first. We can usually fix it faster than your bank can.
A chargeback is when a card holder asks their bank to reverse a payment. When that happens, Stripe takes the disputed amount and a dispute fee from Crewsa. We respond to the bank with the booking records, the in-app messages and anything the cameraman sends us.
If the dispute is lost, or we refund it, Crewsa may recover the cameraman’s share of the disputed amount from their Stripe balance or future payouts. We will tell the cameraman before we do.
Filing a chargeback for a shoot that took place as booked breaks these terms. We may close the creator’s account, and the footage rights go back to the cameraman (section 7).
7. Who owns the footage
Once the creator’s payment for a booking has cleared, the cameraman assigns (transfers) to the creator all rights, including copyright, in everything the cameraman films, photographs or records during that booking (“booking footage”), from the moment it is recorded.
The creator can use, edit, publish and sell the booking footage however they like, including on YouTube, TikTok and in ads, without crediting the cameraman or paying anything more. To the extent the law allows, the cameraman gives up any right to be credited or to object to edits.
Work samples. The cameraman may show short clips and still frames from the booking footage in their Crewsa work samples and their own portfolio, unless the creator asks them not to. If the creator asks, the cameraman removes them within 7 days. The cameraman may not use the booking footage in any other way, sell it, or give it to anyone else without the creator’s written permission.
Handover. The cameraman hands over the booking footage in the way agreed with the creator. If nothing was agreed, the cameraman gives the creator the original files within 7 days of the shoot.
If the assignment cannot take effect for any reason, the cameraman instead gives the creator an exclusive, permanent, worldwide, royalty-free licence to use the booking footage for any purpose.
If the payment for the booking is refunded in full or taken back through a chargeback, the rights go back to the cameraman.
The creator decides what is filmed. The creator is responsible for having permission to film at the location and for the consent of anyone who appears.
8. Equipment
Each booking records whose gear is being used. Everyone looks after their own equipment.
If the cameraman uses the creator’s equipment, the cameraman must take reasonable care of it and is responsible for damage they cause through carelessness. Normal wear, and faults that were already there, are not the cameraman’s responsibility.
The creator is responsible for damage that the creator, their guests or anyone else they bring causes to the cameraman’s equipment, other than normal wear and the cameraman’s own mistakes.
Crewsa does not insure anyone’s equipment and is not responsible for loss, theft or damage. Settle it between yourselves; if it helps, we can share the booking details and in-app messages with both of you. We recommend insuring expensive gear.
9. Content policy — zero tolerance
Crewsa has zero tolerance for objectionable content and abusive users. Every report is reviewed and acted on within 24 hours. Accounts that break this policy are removed, and serious cases are reported to law enforcement.
You may not post, send or upload:
Nudity, sexual content, or any sexual solicitation.
Harassment, bullying, threats, stalking, or hate speech targeting anyone.
Violent, graphic or disturbing material.
Scams, fraud, fake listings, fake reviews, or attempts to take payment outside the app.
Impersonation of another person or business.
Spam or unsolicited advertising.
Anyone else’s photos, video, music or other work that you do not own or have permission to use. When you upload a work sample you confirm that you own it or have the right to show it, and that anyone recognisable in it has agreed to appear.
Anything illegal, or anything that invades someone’s privacy.
10. Reporting and blocking
You can report any message, review, listing or person from the “...” control in a chat, by pressing and holding a message, from the “...” on a cameraman’s profile, or from the Report link on a review. The same sheet lets you block that person, which hides their content from you and stops them messaging you. Blocks are reversible under Me > Blocked accounts. Reports go to us, not to the person you reported.
We review every report within 24 hours and may remove content, suspend an account, or ban a person permanently. We do not require you to contact the other person first.
11. Safety when you meet
Shoots happen in person at an address the creator supplies. Meet in a location you are comfortable with, tell someone where you will be, and stop and leave if you feel unsafe. Crewsa does not run background checks on its users and cannot guarantee anyone’s conduct.
12. What you upload
This section covers the photos, videos and text you put into the app, such as your profile photo, work samples, messages and reviews. (Footage shot during a booking is covered by section 7.) You keep ownership of everything you upload. You grant Crewsa a licence to store and display it inside the app for the purpose of running the service. That licence ends when you delete the content or your account.
13. Ending your account
You may delete your account at any time from Me > Delete account in the app. Deleting your account cancels your open bookings first, under the rules in section 4, before anything else is deleted:
Bookings you made as a creator. A payment that is still in progress is stopped; if it had just gone through, it is refunded in full. A scheduled booking that has not reached its start time is cancelled and refunded in full. An ASAP booking in its first hour is cancelled and refunded minus the $25 cancellation fee (no refund if it cost $25 or less). A booking you could no longer cancel yourself, because its start time has passed or the ASAP booking is more than an hour old, is not cancelled: it stays booked and paid.
Jobs booked with you as a cameraman. Every paid job that has not started is cancelled and the creator is refunded in full, the same as when a cameraman cancels. A creator’s payment that is still in progress is stopped. A job that has already started stays booked and paid.
When a paid booking is cancelled this way, the other person is sent a notification. If a refund fails, deletion stops before your account is touched, and you can try again or email us to finish it.
These terms keep applying to bookings made before you left, including refunds, chargebacks and footage rights. We may suspend or remove an account that breaks these terms, without notice where the breach is serious.
14. You cover us (indemnity)
If someone makes a claim against Crewsa, or the person who runs it, because of your shoot, what you filmed or uploaded, how you behaved, or your breaking these terms or the law, you agree to cover (indemnify) us for the resulting losses, damages and reasonable legal costs, and to help us defend the claim. This includes claims about injury, loss or damage at a shoot, and claims about copyright or privacy.
15. Disclaimers and limits
Crewsa is provided “as is”. We are not a party to any shoot and are not responsible for what happens at one, including injury, loss or damage. We do not warrant that a shoot will meet your expectations or that any user is who they claim to be. To the fullest extent the law allows, our total liability to you is limited to the amount you paid through Crewsa in the twelve months before the claim. Nothing here limits liability that cannot be limited by law.
16. Governing law
These terms are governed by the laws of the State of Georgia, United States.
17. Changes to these terms
We may update these terms. When we do, we change the date at the top of this page and, for significant changes, tell you in the app. The terms in force when a booking was paid apply to that booking. If you keep using Crewsa after a change, you accept the new terms.